FAQ

We understand that selecting fine jewelry is a meaningful decision. To assist you, we have gathered answers to some of the questions most commonly asked by our clients.

From craftsmanship and gemstone selection to personalization, care, shipping, and services, our goal is to provide clarity and confidence throughout your experience.

If you require additional assistance, our client services team will be delighted to help.

Attendant with client

Questions

Are your gemstones ethically sourced?

Do your jewelry pieces come with certification?

Can I commission a completely custom design?

Jewelry cards

A Theia advisor is available to assist you from Monday to Friday from 10am to 7pm and on Saturday from 10am to 5pm.

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